Grievance Redressal Policy – Thalir Academy
Thalir Academy is committed to addressing user concerns in a fair, transparent, and timely manner. This Grievance Redressal Policy is framed in accordance with applicable laws in India, including the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. Purpose
The purpose of this policy is to provide users with a clear mechanism to raise grievances related to the use of the Thalir Academy website or mobile application, including issues concerning courses, payments, access, data usage, or platform-related services.
2. Scope
This policy applies to all users who access or use:
- Thalir Academy website
- Thalir Academy mobile application
- Digital courses and learning materials provided by Thalir Academy
3. Nature of Grievances Covered
Users may raise grievances related to:
- Account access or login issues
- Course access problems
- Payment or transaction-related concerns
- Technical issues within the platform
- Privacy or data-related concerns
- Any other issue arising from the use of Thalir Academy services
4. Grievance Submission Process
Users may submit their grievance through the official communication channels mentioned on the Thalir Academy website or mobile application.
While submitting a grievance, users are advised to provide:
- Registered name
- Registered email address or mobile number
- Clear description of the issue
- Relevant transaction or course details, if applicable
5. Acknowledgement & Resolution Timeline
- All grievances will be acknowledged within a reasonable time after receipt.
- Thalir Academy shall make best efforts to resolve grievances within 7 to 30 working days, depending on the nature and complexity of the issue.
6. Resolution Process
Grievances will be reviewed internally by the appropriate team. Resolution may include:
- Providing clarification or information
- Technical support or corrective action
- Platform-level assistance as deemed appropriate
The resolution provided by Thalir Academy shall be considered final.
7. Limitations
- This policy does not apply to matters beyond the control of Thalir Academy, including third-party service providers such as internet service providers or device-related issues.
- Grievances based on personal expectations, change of mind, or dissatisfaction unrelated to platform performance may not be entertained.
8. Policy Updates
Thalir Academy reserves the right to modify or update this Grievance Redressal Policy at any time without prior notice. Updated versions will be effective upon publication on the website or mobile application.
9. User Acknowledgement
By using the Thalir Academy website or mobile application, users acknowledge that they have read, understood, and agreed to this Grievance Redressal Policy.
This policy is part of Thalir Academy’s legal and compliance framework and should be read in conjunction with the Terms & Conditions, Privacy Policy, Refund Policy, and Disclaimer.
